Shipping policy

This Shipping Policy explains how SHAPOURA processes, ships, and delivers orders placed through shapoura.com.

SHAPOURA LLC is organized in the State of Wyoming, United States, and ships products worldwide through its United States and European warehouses, helping provide fast, secure, and reliable delivery to customers internationally.

By placing an order through our Website, you acknowledge and agree to the terms of this Shipping Policy, subject to any mandatory rights or protections applicable to your purchase.

1. Order Processing

Standard processing time is 24-48 hours.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been processed, you will generally receive an order confirmation or shipping notification by email containing relevant order information and, where available, estimated delivery information.

Order processing times are estimates and may be extended due to circumstances such as unusually high order volumes, product availability, payment verification, fraud prevention procedures, or other circumstances beyond SHAPOURA’s reasonable control.

2. Shipping Methods and Costs

We offer one standard shipping option for all orders. Shipping costs and estimated delivery times will be displayed at checkout.

Orders are shipped directly from SHAPOURA’s United States and European warehouses, depending on product availability, destination, inventory, and fulfillment logistics.

SHAPOURA uses reputable third-party carriers and logistics providers to provide fast, secure, and reliable delivery.

SHAPOURA reserves the right to select or change the warehouse, fulfillment location, carrier, shipping route, or logistics partner where reasonably necessary to facilitate delivery.

Expedited or faster shipping options may be available at checkout depending on the destination, product, inventory, and carrier availability.

Any applicable shipping charges will be displayed before the order is completed.

3. Packaging and Handling

SHAPOURA takes reasonable care when preparing products for shipment.

Orders are packaged using appropriate protective materials intended to reduce the risk of damage during ordinary transportation.

Additional packaging may be used for products requiring additional protection.

Customers may contact our support team regarding reasonable shipping or handling instructions, although SHAPOURA cannot guarantee that all special requests can be accommodated.

4. Estimated Delivery Times

Estimated delivery times are approximately 5-8 business days.

Orders may be fulfilled from our warehouses across Europe and other regions worldwide, depending on the product, destination, inventory availability, and fulfillment requirements. Most European orders are fulfilled from our regional warehouses to help ensure faster and more efficient delivery.

Delivery estimates begin after the order has been processed and dispatched and may vary depending on the destination.

Delivery times are estimates only and are not guaranteed unless SHAPOURA expressly states otherwise.

Delivery may be delayed by circumstances including:

  • Customs clearance;
  • Customs inspections;
  • Carrier delays;
  • Transportation disruptions;
  • Severe weather;
  • Strikes or labor disputes;
  • Government actions or restrictions;
  • Holidays;
  • Supply-chain disruptions;
  • Incorrect or incomplete shipping information; or
  • Other circumstances beyond SHAPOURA’s reasonable control.

Where SHAPOURA becomes aware of a significant and material delay, we may provide an update by email where reasonably possible.

5. Order Tracking

Once an order has been dispatched, customers will generally receive a tracking number or tracking information by email.

Tracking information may be available through the carrier’s tracking system.

Tracking information may take up to 24 hours or longer to become active or reflect movement after an order has been dispatched.

SHAPOURA is not responsible for temporary inaccuracies, delays, or interruptions in tracking information provided by third-party carriers.

6. Duties, Taxes, and Customs

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other fees imposed by the destination country or local authorities.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Orders fulfilled from our United States or European warehouses may be subject to different customs, tax, import, or delivery requirements depending on the destination and fulfillment location.

SHAPOURA does not control customs authorities or the amount of duties, taxes, or fees imposed by a destination country.

Customers are responsible for complying with applicable import requirements and providing any information reasonably requested by customs authorities or carriers.

SHAPOURA is not responsible for delays, additional charges, rejected shipments, or other consequences resulting from customs procedures or requirements to the extent permitted by applicable law.

7. Shipping Liability, Damaged, Lost, or Undelivered Packages

SHAPOURA is not responsible for ordinary delivery delays caused by third-party carriers, customs authorities, or circumstances beyond our reasonable control, except where applicable law requires otherwise.

Damaged Packages

If an order arrives visibly damaged, customers should contact support@shapoura.com as soon as reasonably possible and, where possible, within 48 hours of delivery.

Customers may be asked to provide photographs of:

  • The shipping package;
  • Any visible damage;
  • The product;
  • The shipping label; and
  • Other information reasonably necessary to investigate the issue.

The 48-hour reporting period is intended to facilitate a prompt investigation and does not eliminate any mandatory rights or remedies available under applicable law.

Lost or Undelivered Packages

If tracking indicates that a package has been lost, significantly delayed, or has not been delivered, customers should contact support@shapoura.com.

SHAPOURA may investigate the shipment with the applicable carrier and may request additional information from the customer.

Where available, carrier insurance or other shipment protection may apply to certain orders.

SHAPOURA will determine the appropriate resolution based on the circumstances, carrier investigation, applicable shipping protections, and applicable law.

SHAPOURA is not responsible for packages marked as delivered by the carrier where the customer provides an incorrect address, requests delivery to an unauthorized location, or otherwise causes or contributes to the delivery issue, except where applicable law provides otherwise.

8. Shipping Address and Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

SHAPOURA is not responsible for delays, failed deliveries, returned packages, additional shipping charges, customs issues, or other costs resulting from incorrect or incomplete shipping information provided by the customer, except where applicable law provides otherwise.

If you need to change your shipping address after placing an order, contact support@shapoura.com as soon as possible.

SHAPOURA cannot guarantee that an address change can be made after an order has been confirmed or shipped.

If an address change is possible, additional costs or delivery delays may apply.

9. Restricted Products and Locations

Certain products may not be available for shipment to certain countries, territories, regions, or addresses due to applicable laws, regulations, carrier restrictions, customs requirements, or logistical limitations.

SHAPOURA reserves the right to restrict, refuse, or cancel an order where shipment to the requested destination is prohibited, impractical, or unavailable.

If SHAPOURA determines that a product cannot legally or reasonably be shipped to the customer’s destination after an order has been placed, we will notify the customer and provide an appropriate resolution, including a refund where applicable.

10. Customer Communications

SHAPOURA may send order-related communications by email, including:

  • Order confirmation;
  • Payment confirmation;
  • Order processing updates;
  • Shipping confirmation;
  • Tracking information;
  • Delivery updates; and
  • Customer service communications.

Customers are responsible for providing an accurate email address and ensuring that they can receive communications from SHAPOURA.

For shipping-related questions, customers may contact our customer service team at:

support@shapoura.com

11. Shipping Policy Updates

SHAPOURA LLC reserves the right to modify or update this Shipping Policy from time to time to reflect changes in our operations, warehouses, fulfillment locations, carriers, shipping services, or applicable legal requirements.

Any changes will be published on this page. The “Last Updated” date shown at the end of this section indicates the date on which this Shipping Policy was most recently updated.

The version of the Shipping Policy generally applicable to an order will be the version in effect when the order was placed, except where applicable law requires otherwise.

Last Updated: August 20, 2026

12. Contact Us

For questions, concerns, or assistance regarding shipping, delivery, tracking, customs, or an order, please contact:

SHAPOURA LLC
Email: support@shapoura.com
Website: shapoura.com