Refund policy
By placing an order with SHAPOURA, you acknowledge and agree to this policy, subject to any rights and protections that may apply to you under mandatory applicable law.
1. Return Window
SHAPOURA accepts eligible return requests made within 14 calendar days of the date you receive your order.
Return requests submitted after this period may be refused unless a longer period is required by applicable law or the return relates to a defective, damaged, or incorrectly supplied product.
2. Return Eligibility
To qualify for a voluntary return, products must generally:
- Be unused and unworn;
- Be in their original and resalable condition;
- Have all original tags and labels attached;
- Include the original packaging and accessories, where applicable;
- Not show signs of washing, damage, alteration, stains, makeup, deodorant, perfume, or other wear; and
- Be accompanied by valid proof of purchase or the applicable order number.
A $9.95 return fee applies to eligible voluntary returns, unless otherwise stated or prohibited by applicable law.
Customers are responsible for packaging returned products securely and appropriately to help prevent damage during transportation.
SHAPOURA reserves the right to refuse a voluntary return where the returned product does not satisfy the applicable return conditions, subject to any rights that cannot legally be excluded.
3. Non-Returnable Products
For hygiene, safety, and quality-control reasons, certain products may not be eligible for voluntary return once opened, worn, used, washed, or otherwise handled in a manner that makes resale inappropriate.
This may include:
- Intimate apparel and underwear;
- Products that have been worn or used;
- Products that have been washed or altered;
- Personalized or customized products;
- Final-sale products, where clearly identified as final sale at the time of purchase; and
- Products that are materially damaged, stained, contaminated, or otherwise unsuitable for resale due to customer use.
These exclusions do not apply where applicable law provides a mandatory right to return, refund, replacement, or other remedy, including where a product is defective, damaged, misdescribed, or incorrectly supplied.
4. How to Request a Return
To request a return, contact:
support@shapoura.com
Please include:
- Your order number;
- The item(s) you wish to return;
- The reason for the return; and
- Any relevant photographs or information requested by our customer service team.
SHAPOURA will review the request and, where the return is eligible, provide return instructions and the applicable return address.
Do not send products to an address provided on the Website or on the original package unless SHAPOURA has specifically instructed you to do so.
5. Return Shipping Costs and Return Fee
The return fee applies to eligible voluntary returns due to reasons such as:
- Size or fit;
- Color preference;
- Change of mind; or
- Personal preference.
The applicable return fee may be deducted from the refund amount or otherwise collected as part of the return process.
The customer is also responsible for applicable return shipping costs for voluntary returns unless otherwise stated by SHAPOURA or required by applicable law.
If the return is due to:
- A defective product;
- A product damaged before delivery;
- An incorrect product being shipped; or
- An error attributable to SHAPOURA,
SHAPOURA will replace the affected product at no additional cost to the customer, subject to product availability and applicable law.
SHAPOURA will also cover reasonable return shipping costs associated with defective, damaged, or incorrectly supplied products where SHAPOURA is responsible for the issue.
No return fee will apply to defective, damaged, or incorrectly supplied products where SHAPOURA is responsible for the issue or where applicable law requires otherwise.
Where mandatory applicable law requires SHAPOURA to cover return shipping or provide another remedy, that law will apply.
We strongly recommend using a tracked shipping service and retaining proof of shipment.
SHAPOURA is not responsible for returned packages that are lost, stolen, or damaged while being transported to us when the customer is responsible for arranging the return shipment.
6. Return Inspection
After a returned product is received, SHAPOURA may inspect the item to determine whether it satisfies the applicable return conditions.
We will notify you by email whether the return has been approved, partially approved, or denied.
If a voluntary return is rejected because the product does not satisfy the applicable conditions, SHAPOURA may, where reasonably possible, offer to return the item to the customer at the customer’s expense.
This inspection process does not limit any mandatory rights you may have regarding defective, damaged, or incorrectly supplied products.
7. Refunds
Once an eligible return has been approved, the refund will generally be issued to the original payment method within 3–5 business days.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment processor, or other financial institution.
Unless otherwise required by applicable law:
- Original shipping charges may be non-refundable;
- The applicable return fee will be deducted from the refund amount or otherwise collected as part of the return process;
- Return shipping costs for voluntary returns are the customer’s responsibility;
- Customs duties, import taxes, brokerage fees, and similar charges may be non-refundable; and
- Additional handling or transaction fees, where applicable and lawfully charged, may be non-refundable.
Where a replacement or refund is required because of a defective product, incorrect shipment, SHAPOURA error, or another circumstance covered by mandatory applicable law, SHAPOURA will provide the remedy required by law, and no return fee will apply where prohibited by applicable law.
8. Exchanges
SHAPOURA does not generally offer direct exchanges for different sizes, colors, or styles.
If you would like a different size, color, or style, you may return the original eligible item in accordance with this policy and place a new order, subject to product availability.
The applicable return fee applies to voluntary returns.
If a product is defective, damaged, or SHAPOURA sends you the wrong product, please contact us before returning it.
SHAPOURA will replace the affected product at no additional cost to the customer, subject to product availability and applicable law.
9. Promotional and Final-Sale Items
Products clearly identified as Final Sale at the time of purchase may not be eligible for voluntary returns or refunds.
Discounted or promotional products may remain eligible for returns unless the applicable product listing or promotion clearly states otherwise.
Where a promotional or discounted product is eligible for a voluntary return, the applicable return fee will apply unless otherwise stated or prohibited by applicable law.
Nothing in this section limits any mandatory rights or remedies that cannot legally be excluded.
10. Defective, Damaged, or Incorrect Products
If your order arrives defective, damaged, or contains an incorrect product, please contact support@shapoura.com as soon as reasonably possible after delivery.
Please provide:
- Your order number;
- A description of the issue; and
- Clear photographs or other supporting information when requested.
If the product is defective, damaged before delivery, or SHAPOURA sends you the wrong product, SHAPOURA will replace the affected product at no additional cost to the customer, subject to product availability and applicable law.
SHAPOURA will also cover reasonable return shipping costs associated with the defective, damaged, or incorrectly supplied product where SHAPOURA is responsible for the issue.
No return fee will apply to returns resulting from defective, damaged, or incorrectly supplied products where SHAPOURA is responsible for the issue or where applicable law requires otherwise.
Please do not dispose of or return a damaged or defective product before receiving instructions from our customer service team, unless otherwise required by applicable law.
11. International Orders
SHAPOURA LLC accepts orders from customers internationally.
For international orders, customers may be responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country, unless otherwise stated at checkout.
SHAPOURA cannot guarantee that customs authorities will not delay, inspect, restrict, or refuse a shipment.
Any refund relating to customs duties, import taxes, or similar charges will be handled according to the applicable circumstances and the laws and policies governing the relevant transaction.
The applicable return fee applies to eligible voluntary returns from international orders, unless otherwise stated or prohibited by applicable law. Customers may also be responsible for any applicable return shipping costs, customs charges, duties, taxes, or other fees associated with returning an order.
For defective, damaged, or incorrectly supplied products where SHAPOURA is responsible for the issue, the affected product will be replaced at no additional cost to the customer, and no return fee will apply.
12. Chargebacks and Payment Disputes
Before initiating a payment dispute or chargeback concerning a return, refund, damaged product, or order issue, customers are encouraged to contact support@shapoura.com so that SHAPOURA can attempt to resolve the matter.
Nothing in this section restricts any rights that customers may have under applicable law or the rules of their payment provider.
13. No Waiver of Mandatory Consumer Rights
This Return & Refund Policy is intended to establish SHAPOURA’s standard commercial return procedures.
It does not waive, limit, or exclude any consumer right, warranty, remedy, or protection that cannot legally be waived, limited, or excluded under the laws applicable to a particular transaction.
Where mandatory law provides a customer with rights that are more favorable than those described in this policy, those mandatory rights will apply to the extent required.
14. Policy Updates
SHAPOURA LLC reserves the right to modify this Return & Refund Policy from time to time.
Any changes will be posted on this page. The “Last Updated” date shown at the end of this section indicates the date on which this Return & Refund Policy was most recently updated.
The version of the policy applicable to an order will generally be the version in effect at the time the order was placed, except where applicable law requires otherwise.
Last Updated: August 10, 2026
15. Contact Us
For questions regarding returns, refunds, defective products, damaged orders, or other product concerns, please contact:
SHAPOURA LLC
Email: support@shapoura.com
Website: shapoura.com