Contact Us

We're here to help! Whether you have a question about our products, an order, or anything else, our team is ready to answer all your questions.

Quick Answers

Where is my order?

You can track your order status in real-time by entering your order information on our tracking page.

What is your retourn policy?

We offer a 14-day return policy. Please visit our returns page for more details.

How do I find the right size?

Check our detailed sizing chart available on every product page to find your perfect fit.

How long does shipping take?

All orders are delivered within 5-10 business days. Once your order has been shipped, you will receive a tracking number via email.

Can I return a product if it doesn’t fit?

Yes, we accept returns as long as the item has not been worn and meets our return policy requirements. In case of a manufacturing defect or wrong item received, the return will be free of charge.

Can't find the answer you're looking for?

Other Ways to Reach Us

Email Support

support@shapoura.com

Send a Message

Our customer support is available from Monday to Friday, from 9:00 AM to 5:00 PM CET/CEST.

Fill out the form below and we'll get back to you within 24-48 hours.

Contact form