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FAQ

Need help with your order or have a question about one of our products? Please get in touch with our support team via support@shapoura.com

What size should I choose?

We recommend checking our size guide before placing your order. If you’re between two sizes, go for the larger one for better comfort and fit.

Can I return a product if it doesn’t fit?

Yes, we accept returns as long as the item has not been worn and meets our return policy requirements. In case of a manufacturing defect or wrong item received, the return will be free of charge.

How long does shipping take?

All orders are delivered within 5-10 business days. Once your order has been shipped, you will receive a tracking number via email.

Our customer support is available from Monday to Friday, from 9:00 AM to 5:00 PM CET/CEST.

Average answer time: 24-48 hours.

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